Tenant Portal
Welcome to the
If we manage your tenancy use this portal to report any issues, access information or notify us about repairs.
Report a repair
Please use this option to report general maintenance issues and urgent repairs requiring immediate attention.
General Questions
Use this option to reach out with any questions you may have about the property, rent payments, or anything else.
The Tenant Portal is available 24/7 and provides you with a central place to report repairs, get in touch with us, and access additional information whenever you need it.
We kindly ask that you use the portal whenever you need to log a new repair request or send us a new message. Doing so ensures that your request is recorded properly and allows us to respond more quickly and efficiently.
Tenant Info
How to Rent Guide
This guide is for tenants in the private rented sector to help them understand their rights and responsibilities.
Repair Categories
Repairs are categorised into three main types based on urgency.
Steps to Check Before Reporting a Repair
Simple solutions to common repair problems. Please check before reporting.
Condensation Advice
n Tips on how to prevent and manage condensation in your home.
Power Outage
A link to the UK Power Networks website for real-time updates and guidance during power outages.
Rubbish & Recycling
Find your bin collection day and more information on your local councils recycling services in your area.
⚠️ Smell gas or suspect a leak? ⚠️
Call the 24/7 National Gas Emergency Service immediately at 0800 111 999.
Please visit the National gas website for more information.
Frequently asked questions
Who is Landlo?
As a property management company, we handle the management of your property and tenancy on behalf of your landlord. You should have received a letter at the start of your tenancy, or when we began managing your property. A copy of the welcome letter is available here for your reference.
How long will it take to fix a maintenance issue?
Response times vary based on urgency. Emergency repairs are usually addressed within 24 hours if possible, while non-urgent issues may take a few days.
How do I pay rent?
Please follow the instructions you have received on how to pay your rent. You can pay your rent using a card, or you can set up a standing order via our payment provider. Please do not hesitate to message us if you have not received an email or if you need more information.
Problems paying your rent?
Please contact us as soon as possible if you’re experiencing difficulties.
What is the definition of an emergency repair?
Please read the repair categories article above. This explains the difference between the difference between an emergency, urgent and non-urgent repair.
Your friendly property manager
Have any questions about your tenancy or need to report a repair? We're here to help! Message us anytime.
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